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Frequently Asked Questions

Below is some information about Sew Cool Embroidery and the services we offer. If you have additional questions for us feel free to call us at 540-547-4584. You can also email us using the form found on the Contact page.

 

1. What type of payments do you accept?

2. What are your shipping costs and methods?

3. What do yo do with our contact information?

4. Do you have a return policy?

5. Is there a guarantee on your products and services?

6. What is the best way to contact you?

7. I have my own artwork. How do I get it to you?

8. What sizes do you offer?

9. How long does a typical order take to process?

 

 

1. What type of payments do you accept? {top}


We accept the following payment methods:

  • Corporate/Personal Check (Production of order will be delayed until check clears.)

  • MasterCard/Visa

  • PayPal

A 50% deposit is required on all orders over $50.00 at time of order placement with balance due  prior to delivery.  Orders under $50.00 must be prepaid.

Repeat customers may request terms.

 

2. What are your shipping costs and methods? {top}


Our standard delivery method is UPS. Other methods are available upon request.

Orders over $200.00 that are shipped domestically will receive FREE SHIPPING.

Shipping Charges are as follows:

Order Total

Shipping Charge

0-$50.00

$7.50

$51-$100.00 

$15.00

$101-$150.00

$20.00

$151-$199.00

$30.00

 

3. What do you do with our contact information? {top}


We take our customer's personal and business information very seriously. We promise to never share your contact information with any other person or entity. We will not sell your information to any Third Parties or affiliates of Sew Cool Embroidery Co.

 

 4. Do you have a return policy? {top}


As all items we create are custom creations and thus not re-sellable, they are also not returnable.  We do however, guarantee our products and workmanship for 30 days with normal wear and care. If you are dissatisfied for any reason, please let us know as soon as possible and we will make every effort to ensure your satisfaction.

 

 5. Is there a guarantee on your products and services? {top}


We guarantee our products for 30 days unconditionally from date of delivery assuming normal wear and care.  If you soak your embroidery in bleach, we obviously can't help that!   However, we are most interested in your long term satisfaction, so if at any time, you are concerned with your order, please let us know and we will do whatever we can to make you happy.  We want you to come back time and again and again.

 

6. What is the best way to contact you? {top}


We can be contacted using the following methods:

7. I have my own artwork. How do I get it to you? {top}

 

You can get us your artwork via email at linda@sewcoolembroidery.com

Acceptable formats include:

  • .jpg

  • .tif

  • .ai

  • .eps

We don't accept .bmp and .doc format as they are poor formats for image transfers to clothing.

 

8. What sizes do you offer? {top}

As each of our vendors has there own sizing parameters, we have elected not to include each size chart on our site.  Most all of our preferred vendors sites offers a size chart for viewing.  Please contact us if you have any specific question you cannot get answered on their site.

 

9. How long does a typical order take to process? {top}

A safe bet is to allow two weeks from start to finish; however most of the time, once artwork has been approved, production takes 3-5 business days.  Reorders can be even quicker.  Initial orders should be placed with plenty of lead time as rushing can make for mistakes.  Please let us know your deadline and we will do everything in our power to meet it.